A couple of weeks back, I visited the Moti Mahal Restaurant in the Phoenix Marketcity Mall in Kurla. My husband and I went together with the father of my sister-in-law.
It was the first time we met after a long time and it was a last minute dinner plan. We were in BKC and thought heading to this mall might be faster than going to Bandra… And we would find a couple of restaurant option under one roof.
Though Moti Mahal was completely empty we gave it a shot (after checking if they were open as they didn’t even bother to open the door for us). We ordered simple dishes (some tandoori chicken tikka as starters and thick gravy chicken with rotis as main course). Taste is average. If the atmosphere would be amazing you might even call the food tasty. But atmosphere too is just average. So what is left to make for a great experience? Outstanding service -but unfortunately that one was completely absent!!!
While we were ordering, the staff did not bother to guide us much when asked for specialties or whether a dish was dry or with gravy. But the worst was when I finished eating and the other two were still enjoying their meal, the waiter cleared my plate and asked us if we want the bill. Already annoyed with the fade service before, I pointed out that we are still eating the main course and that it is not an appropriate time to ask your guests to pay. Not bothering much about what a woman says my husband had to repeat the exact same thing for the stupid guy to listen.
But as we were out with a relative to enjoy time together we tried to just ignore the horrible service. When leaving the restaurant I walked up to the manager of the place and asked him whether he was aware of what just happened.
Instead of apologizing (remember guests are always right) he tells me that he “will check” with his employees.
I am taking the extra step and give you valuable customer feedback and instead of using this to improve your service you make your customer feel that you don’t trust their word??? Seriously, that’s a no go!
P.S. No picture to be shared as I was too unhappy with the service. And I usually take only photos of beautiful things or memorable moments… 😉